Octoberstone Privacy & Cookie Policy

Octoberstone appreciates the importance of keeping personal information private and protected. You can be assured that we do our best to ensure that your personal information is secure so that your confidentiality is maintained. We adhere to the provisions of the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) that came into force on 25 May 2018, which gives you control over the information we store about you, and how we contact you in the future.

We will only use your information so we can communicate information to:
  • answer a query;
  • provide a quotation; or
  • provide information on our services.

This policy explains how we achieve these goals and gives details of our privacy practices, including what information we collect about people through our website. It also outlines how the information will be used or disclosed, and rights with respect to our collection and use of personal data.

By using our services and providing us with your personal information you are accepting the practices described in this Privacy Statement.

Who we are

Octoberstone Design Limited, trading as Octoberstone provides graphic design, web design and web development services.

Octoberstone is located at:
1 Springrowth House
Balliniska Road
Springtown Industrial Estate
BT48 0NA

Our website address is: www.octoberstone.com.

What personal data Octoberstone collects and why we collect it

Octoberstone collects personal data in two ways:
      1. Information from Octoberstone website enquiries
      2. Customer enquiries by email, post and telephone

In general, information we collect is used to provide you with a service that you have requested, to answer an enquiry or as part of our activities or promotional programmes. We may ask you to provide us with personal information on a voluntary basis in certain areas of our services. This information will be used for the purposes outlined at the time of collection.

What information we collect from Octoberstone website visitors and why?

We collect your name and email address.

We use this information to provide you with information on our services; for example, to confirm your identity or contact you.

Comments on the our website

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service (Your profile picture or avatar) to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact forms on our website

Contact forms are provided on our website to enable website users submit questions and comments in relation to our services. This information is collected and stored securely. It may be shared with third parties the information is relevant to to provide our services, such as a commercial printer or a website hosting service. Information collected through any contact forms will not be shared with third parties for marketing purposes.

Use of cookies on our website

What is a cookie? A cookie is a small amount of data, which may include a unique identifier. Cookies are sent to your browser from a website and stored on your device. We assign a different cookie to each device that accesses our website.

As is standard practice on many websites and online services, Octoberstone use ‘cookies’ and other technologies to help us understand which parts of our website are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and similar technologies to see if our social channels are bringing people to our resources, services and other online training and downloads. We use cookies and other technologies to study traffic patterns on our website, to make your visit to our website even more rewarding as well as to study the effectiveness of our participant and network communications. We also use cookies to customise your experience and provide greater convenience each time you interact with our services.

If, however, you prefer not to enable cookies you can disable them on your PC and laptop. Please note that certain features of the Octoberstone website will not be available once cookies are disabled. In order to maintain the security of your session, by using the Octoberstone website you are giving implied consent that you are happy for cookies to be set.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp and clickstream data. We use this information, which does not identify individual users, to analyse trends, to administer the site, to track users’ movements around the sites and to gather statistical information about our user base as a whole.

In some of our email messages we use a “click-through URL” linked to content. When a customer clicks one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email or website.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

External links from our website

Octoberstone online services provide links to various websites that we do not control as well as to websites of our supporters. When you click on one of these links, you will be transferred out of our websites and connected to the website of the organisation or company that you have selected. Even if an affiliation exists between our websites and a third-party website, we exercise no control over linked sites and are not responsible for the privacy practices of other organisations and their websites. Each of these linked sites maintains its own independent privacy and data collection policies and procedures. If you visit a website that is linked to our site, you should consult that site’s privacy policy before providing any personal information.

Who we share your data with collected on our website

Octoberstone will not and will never share, disclose, sell, rent, or otherwise provide personal information to other companies for the marketing of their own products or services.

How long do we retain website visitors data?

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Access and correction of your information

You have a right to know about the personal information that Octoberstone holds about you and to receive a copy of that information on request. You also have a right to request corrections to, or deletion of, the information that Octoberstone holds about you. If you wish to exercise these rights please contact us by post or email at the address shown in the ‘Contact’ section below. We will send you a copy of all the personal data held about you.

Security - how we protect your information

We build in safeguards to keep all your personal information as secure as is digitally possible. In addition to a rigorously enforced data handling policy, all our staff members are made aware of their obligations to keep the information for authorised use only. Of course no technology is foolproof, but we have made every reasonable effort to keep our systems up to date with the relevant protocols.

All personal data is accessible only to those who need to use it. We make that judgement based upon the sensitivity and value of the information in question; We always consider keeping personal data:
  • in a lockable room with controlled access.
  • in a locked drawer or filing cabinet.
  • if data is computerised it is stored on network servers and on password-protected databases and not on local systems and have suitable security access levels determined, applied and monitored.
  • particular care is taken of portable ICT equipment, memory sticks etc. which are password protected and encrypted to prevent unauthorised access.
  • sensitive personal data is not kept on memory sticks or routinely taken from Octoberstone premises on any form of removable media.
The security measures that we have put in place ensure that:
  • only authorised people can access, alter, disclose or destroy personal data;
  • those people only act within the scope of their authority; and
  • if personal data is accidentally lost, altered or destroyed, it can be recovered to prevent any damage or distress to the individuals concerned.

Who should you to contact about your data

If you have any questions about this Privacy Statement, the privacy practices of Octoberstone or if you want to exercise any of the rights that you are given under this Privacy Statement you can contact:
The Data Director
1 Springrowth House
Balliniska Road
Springtown Industrial Estate
BT48 0NA

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